Wiser Home Privacy Notice
1. What is the scope of this privacy notice?
Wiser Home (“the service”) is a smart home system that allows configuration, control and automation of devices including heating, lighting, appliances, shutters, energy, safety and security. Where heating devices are used, the service learns the heating characteristics of your home and takes the weather into account to save you energy. It may also interconnect with third-party solution providers to provide additional features. We’re continually adding new features and services to improve your experience. We encourage you to let all home occupants know about the installation and operation of the service and to show them this Privacy Notice.
We process the following categories of personal information:
Categories of personal information
Purposes for processing
Registration and contact information
To manage the account and to provide the service and support. For contract management and to communicate with you. This is to perform the contract with you, either as an individual user or as a legal person, in which case the contract performance is in our respective legitimate interest.
For our business purposes. To understand and analyze the usage trends, to measure engagement, to improve the service and to develop new features and products. To ensure the security of products, services & digital content, the security of our activities and of others. This is based on our legitimate interest, provided that such processing shall not outweigh your rights and freedoms. We will also ask for your consent as required by laws, including regulations applicable to cookies and similar technologies.
Commands, settings, options, names given to devices and rooms
Interactions with customer service
IoT and Sensor Data, such as device statuses, energy production or use, and other variables, device identifiers, as well as event logs.
Example: measuring room temperature and humidity, obtaining location to fine-tune heating to local weather conditions
Sensors, smart home devices
Inferred and derived information, such as energy consumption and cost estimates, notifications, alerts
Examples: estimate of energy savings thanks to Eco mode, sending an alert if a battery in a thermostat is running low
Generated based on data you provided and IoT and Sensor Data
If you subscribe to the optional Insights+ service, we receive information about your tariff and energy use from your energy supplier, it is shared with us via geo.
Optionally: your energy supplier, via Green Energy Options Limited (‘geo’)
We keep information as needed to perform the purposes described above, taking into consideration the need to provide the services, marketing requirements, security requirements, legal requirements and statute of limitations.
To request deletion of your account, see Section 8.
- Ultimate deletion of your information may be temporarily delayed to give you an opportunity to undo a mistake, to comply with legal requirements and statute of limitations.
- For marketing purposes, we keep relevant customer information for three years after the end of our relationship or since the last interaction with us.
- For active accounts historical data is kept for 10 years, after which is it deleted.
Personal information will be processed by our affiliates and suppliers involved in the provision of the services and in the performance of the purposes described in Section 3. We take measures to ensure that personal information receives an adequate level of protection. We do not sell your personal information.
Our affiliates and suppliers provide services including hosting and maintenance, performance monitoring and security. As we are a global company, teams and suppliers may have global or multi-country roles, and they can be located anywhere in the world, in countries with different privacy standards than the country of our customers.
We have internal policies applied by our affiliates and we conclude relevant contracts with our suppliers to ensure appropriate safeguards. Our group has adopted Binding Corporate Rules (BCR). In addition, we conclude Standard Contractual Clauses and rely on EU Commission’s adequacy decisions. To obtain more details and copies of safeguards put into place, you may contact firstname.lastname@example.org.
- with competent authorities, based on a good faith belief that disclosure is necessary to respond to a judicial process, a valid official inquiry, or if otherwise required by law;
- to defend our legal rights, or to protect the rights or safety of any person or entity;
- as instructed by you, our customer or the user.
- with third parties in the context of reorganization of operations.
If you authorize third parties to collect information from connected devices, to access information processed within the service, or to issue commands to connected devices (for instance using a third-party voice assistant), we will also share information with these third parties in order to perform your requests. We do not control these third parties or their privacy practices. You should review their privacy policies before engaging with them.
If you wish to use the Insights+ service, we will share your address with Green Energy Options Limited (“geo”) to check eligibility of your smart meter. Subsequently, when you use Insights+, geo will provide us with information about your tariff and home energy consumption, which is necessary to operate the Insights+ service. You may refer to Section 7 below for information about how to exercise your choices and rights. If, in addition to Insights+, you use another application from geo, questions about this application should be directed to geo.
Google Maps features are used:
- To validate the address you enter
The service includes Google Analytics, a Google service which provides us with information about how you use the mobile and the web applications. Google publishes information about its use of information at https://www.google.com/policies/technologies/partner-sites. Google Analytics features are used to understand the various software and devices of our customers, and how often functionalities are used, so that we can focus development and support.
We follow generally accepted industry standards to personal information and we maintain appropriate administrative, technical and physical safeguards to protect it against accidental or unlawful destruction, accidental loss and unauthorized alteration.
However, no method of transmission over the internet or of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
To exercise the data protection rights granted under applicable data protection law, such as the rights to be informed, to access, to rectify, to withdraw consent, to request erasure or restriction, the right to object and data portability, you may:
- access and edit your personal information and exercise your choices using the application, notably you rename rooms and devices by accessing them and clicking on ‘Settings’, and you can change your password and home address through ‘My Account’ in the ‘Settings’ Menu.
- remove a device from your setup; information linked with this device will be deleted.
- request deletion of your account, using the application; we will also delete information associated with your setup, including energy usage history.
- make a request at the contact details available within the application or at email@example.com. To ensure the security of your personal information, we may ask you to provide other details to verify your identity.
- For those using the Insights+ service, you can reset the Trio IHD device using the ‘advanced settings’ menu to delete any data that is on the IHD itself. As above requesting deletion of the account will delete Insights+ data held by Schneider Electric Controls UK Ltd and Green Energy Options Ltd (geo).
Additional information and advice to protect your information are available in the FAQ. You can find the FAQ in the application and at https://schneider-electric.zendesk.com/hc/en-gb/.
If you choose to combine the service with those provided by third parties, you can exercise your rights by contacting them.
For any suggestion, question and request, you may contact us and we will be happy to assist you. You may address questions or comments about our privacy practices or this privacy notice to the Group Data Protection Officer (Group DPO):
If you believe that we have processed your personal information in violation of applicable law, you may file a complaint with the Group DPO at the contact details above or with a supervisory authority.
Last updated: October 2021
Wiser Heat EULA
1. ACCEPTANCE OF TERMS
“Contents”: means, this list not being limitative, the structure of the Mobile Application, its editorial contents, the drawings, the illustrations, the images, the photos, the trademarks, the logos, the initials, the company names, the audiovisual or multimedia works, the visual, audio or sound contents, as well as any other file or element present within the Mobile Application or otherwise forming part thereof.
“Documentation”: means printed, online or electronic documentation, information, specifications, instructions or material related to the Mobile Application, as such can be retrieved via Schneider Electric’s Affiliate websites www.draytoncontrols.co.uk in the United Kingdom and www.Eberle.de in mainland Europe or by contacting the Drayton customer care team in the UK or Eberle customer care team in Germany. You agree that the Documentation may be supplied only in the English language, unless otherwise required by local law without the possibility of contractual waiver or limitation.
“Affiliates”: means, with respect to each of Schneider Electric and the User (when the User is a corporation, company or any other legal entity), any corporation, company or other legal entity that is directly or indirectly (i) controlling Schneider Electric or the User, or (ii) d controlled by Schneider Electric or the User, or (iii) under common control with Schneider Electric or the User, and the term “control” shall, for the purpose of this definition, mean the direct or indirect control of at least 50% of the stock capital and/or of the voting rights.
“Authorized Users”: means, when the User is a corporation, company or any other legal entity, any employee or contractor acting under the authority or control and on behalf of the User when accessing and making use of the Mobile Application.
“Intellectual Property Rights”: means any and all rights of any kind and any type arising under Statute, regulation, ordinance, common law, treaty, convention or otherwise, and including, without limitation any patents, utility models, copyright and neighbouring rights, trademarks and trade dress rights, mask work rights, service marks, right in domain names, designs rights, rights in computer software, database rights, rights in confidential information (including right in know-how and trade secrets) and any other intellectual property rights, in each case whether registered or not, including applications, and all rights and forms of protection having equivalent or similar effect, recognized under the laws of each and every jurisdiction throughout the world.
“Personal Information”: means any information that directly or indirectly enables the identification of a natural person.
“Schneider Electric”: means both Schneider Electric Residential Controls UK Ltd and Eberle Controls Gmbh??
“User Data”: means all information, content and data proprietary to the User, such as but not limited to text, sound or files, that the User or the Mobile Application itself uploads, collects, stores and/or processes in the Mobile Application, and/or creates and/or modifies, through the User’s use of the Mobile Application.
“You” or “the User”: means any individual person using the Wiser end system (hereinafter referred to as “Consumer”) or any professional such as energy providers, electricians or plumbers providing services to the aforesaid individual persons, which has downloaded and makes use of the Mobile Application.
“Wiser end system”: means the Wiser heat hub, Wiser thermostat, Wiser radiator thermostat and RF range extender, designed and/or sold by Schneider Electric and its Affiliates.
3. DESCRIPTION OF THE MOBILE APPLICATION
3.1 The Wiser Heat Mobile Application provides remote control of residential heating and hot water systems, and operates together with the Wiser end system. The Wiser Heat Mobile Application allows for full commissioning, set up and configuration of the Wiser end system by Consumers using the Wiser end system, as well as by professionals such as energy providers, electricians or plumbers providing services to Consumers using the Wiser end system.
The Mobile Application makes use of the geographical location of the residential building equipped with the Wiser end system and the address of the Consumer, in order to obtain weather information so as to operate the Consumer’s residential heating and hot water system more efficiently.
The information on the application stores from which the Mobile Application can be downloaded and the type of mobile devices and operating systems on which the Mobile Application is compatible for use, is indicated on the landing page availing the Mobile Application for download.
4. REGISTRATION REQUIREMENTS
4.1 Once You have downloaded the Mobile Application, You have to create a user account within the Mobile Application to use it.
4.3 When creating Your user account, You agree (a) to create a unique password that You do not use with any other online product or service; (b) to provide accurate, truthful, current and complete information; (c) to promptly update upon any change the information provided to create Your user account; (d) maintain the confidentiality and security of Your user account by protecting Your identification information and password and restricting access to Your user account; (e) promptly notify Schneider Electric if You discover or otherwise suspect any security breach related to Your user account or any misuse thereof; and (f) take responsibility for all activities that occur under Your user account and accept all risks of any authorized or unauthorized access thereto.
5. FINANCIAL CONDITIONS
The Mobile Application is free for download by the Users; no fee or other consideration is due by the User to Schneider Electric to access and use the Mobile Application.
Users acknowledge and agree that Users shall bear and keep any toll charges applicable to Users’ access and use of the Mobile Application through the use of internet or telephone, including any costs and expenses related to subscribing from any service provider an access to mobile telecommunications and internet as well as any cost related to the upload or download of any data in or from the Mobile Application.
6. GRANT OF LICENSE
6.2 The license to use the Mobile Application is granted to any User of the Mobile Application for the duration and in the geographies indicated on the landing page availing the Mobile Application for download. In case the license to use the Mobile Application is granted to the Users for a non-perpetual duration as indicated on the landing page availing the Mobile Application for download, the license to use the Mobile Application will automatically and immediately terminate and the access to the Mobile Application will automatically and immediately be disabled with or without prior notice to the Users.
6.3 The Mobile Application is available to the Users in object code (machine-readable) form only and under no circumstances is Schneider Electric obligated to disclose or make available to Users the source code of the Mobile Application unless required by mandatory provisions of applicable law.
6.4 You may download and use the Mobile Application on more than one single mobile device if said devices are all used by You under the same user account under which the Mobile Application was initially downloaded.
6.6 If technological measures are designed to prevent unlicensed or illegal use of the Mobile Application, You agree that Schneider Electric may use those measures and You agree to comply with any requirements regarding such technological measures. Such measures do not constitute a defect in the Mobile Application nor do they entitle You to any warranty rights.
7. TITLE and TRADEMARKS
7.1 The Mobile Application, as well as all rights, title, interest, technology and know-how, whether patented or not, embodied in the Mobile Application, as well as all Intellectual Property Rights attached to the Mobile Application, including but not limited to copyright, shall remain the sole property of Schneider Electric, to the exclusion of any third-party software embedded in the Mobile Application or otherwise provided to You with the Mobile Application.
7.3 All Intellectual Property Rights pertaining to any third-party software embedded in the Mobile Application or otherwise provided to You with the Mobile Application shall remain vested in the relevant third-party and there will be no deemed or implied transfer of ownership to You of such third-party proprietary rights.
7.4 Should You become aware of any infringement to Schneider Electric’s proprietary rights in the Mobile Application, You shall immediately inform Schneider Electric of such infringement and provide all relevant information required by Schneider Electric to defend its interests.
8. RESTRICTIONS ON USE
8.2 Furthermore, unless otherwise expressly required or authorized by statute, You will not nor will You permit others to:
- copy the Mobile Application except for backup purposes only in support of Your permitted use of the Mobile Application. Any such copy must include all copyright notices and any other proprietary legends present on the original Mobile Application. You may not sell, lease, license, rent or in other ways transfer any copy of the Mobile Application. If this Mobile Application contains Documentation that is provided only in electronic form or online, You may print one copy of such electronic Documentation for each license acquired to the Mobile Application. If this Mobile Application contains Documentation that is provided in printed form, You may make one copy of such printed Documentation for each license acquired to the Mobile Application;
- modify, adapt, translate, reverse engineer, decompile, disassemble or otherwise seek to reconstitute the source code of the Mobile Application, nor create derivative works from the Mobile Application. Further, in case of errors, bugs or defects of the Mobile Application, Schneider Electric expressly reserves the right to correct such errors, bugs or defects to the extent permitted by law;
- sub-license, lease, outsource or rent the Mobile Application, or permit a third-party to use the Mobile Application for its or anyone else’s benefit. Nor may You use the Mobile Application as part of a facility management, timesharing, service provider or service bureau arrangement;
- other than as expressly permitted under this Agreement, distribute in whole or part, modify, or create derivatives of, the Mobile Application or distribute applications created with the Mobile Application; or
- directly or indirectly, export, re-export, download, or ship the Mobile Application in violation of the laws and regulations of the U.S.A. or the applicable jurisdiction in which You use or are downloading the Mobile Application.
8.3 Should You not fully comply with the above provisions, You shall bear any and all consequences, including any damages whatsoever, resulting therefrom.
8.4 The use of the Mobile Application is intended only for use with a content owned by You, a public domain content or a properly licensed content. You may require a patent, copyright, or other license from a third-party to create, copy, download, record or save content files for use with the Mobile Application or to serve or distribute such files to be used with the Mobile Application.
8.5 You may not use the Mobile Application in an attempt to, or in conjunction with any Device, program or service designed to, circumvent technological measures employed to control access to, or the rights in, a content file or other work protected by the copyright laws of any jurisdiction.
8.6 You agree that You shall only use the Mobile Application in a manner that complies with all applicable laws in the jurisdictions in which You use or are downloading the Mobile Application, including, but not limited to, applicable restrictions concerning copyright and other Intellectual Property Rights.
9. MAINTENANCE SERVICES
10. WARRANTIES AND DISCLAIMERS OF WARRANTIES
Schneider Electric’s sole obligation and Your sole remedy with respect to the foregoing limited warranty shall be, at Schneider Electric’s option to fix, or provide a work-around to, the defect or non-compliance of the mobile application without charge to You, provided that (i) You give notice of the defect to Schneider Electric within the abovementioned warranty period, and (ii) the defect does not fall under the exclusions set under Section 13.3 below.
10.3 Schneider Electric’s warranty shall be excluded to the extent the mobile application has been altered or fails to perform in any way as the result of Your negligent or unauthorized use thereof such as for instance but not limited to the use of the mobile application with any hardware, software, firmware, operating system or solution not supplied, not specified or not approved by schneider electric to be used with the mobile application, or the unauthorized maintenance of the mobile application.
Any correction or work-around of the mobile application provided by Schneider Electric pursuant to Section 13.2 hereinabove will be warranted for the remainder of the original ninety (90) DAY warranty period or thirty (30) days, whichever is longer.
10.4 Schneider Electric’s warranty shall also be excluded in case of defect or non-compliance of the mobile application, to the extent such defect or non-compliance could have been prevented by making use of the update or upgrade to the mobile application that Schneider Electric may provide to You or make available to You under any separate services agreement between Schneider Electric and You.
10.5 To the full extent permitted by law (on both federal and state level, when applicable) in any country where you will run or otherwise use the mobile application, Schneider Electric makes no other warranty than those contained in this section 11 and expressly disclaims all other warranties, conditions and representations, either express or implied, with respect to the mobile application, its documentation, their updates and upgrades, including without limitation any warranties, conditions and representations of merchantability, satisfactory quality, non-infringement of third-party rights and fitness for a particular purpose. Further, while Schneider Electric has taken reasonable steps to ensure the accuracy of the information contained in or shown by the mobile application and its documentation, Schneider Electric makes no warranty or representation of any kind, whether express or implied, as to whether the mobile application or any information contained in or shown by the mobile application and its documentation will meet your requirements, expectations or purposes or that the operation of the mobile application will be uninterrupted or error-free or that the mobile application will be protected against all possible security threats, internet threats or other threats or interruptions.
11.1 In no event shall Schneider Electric (by reason of its own acts or omissions or those of any third-party involved in the creation, production or delivery of the application, including but not limited to Schneider Electric’s licensors) be liable to you or any third-party for any indirect, incidental, special, punitive or consequential damages, such as but not limited to loss of revenue, loss of business, loss of profits or contracts, loss of anticipated savings, business interruption, loss of data, loss of reputation or waste of management or office time, arising out of or in connection with the use, inability to use or misuse of the application, whether based on contract, tort, warranty or other legal ground and even if Schneider Electric has been advised of the possibility of such damages.
11.4 In case the right to access and use the mobile application was furnished to You by any authorized Schneider Electric distributor or reseller or any Schneider Electric certified partner, with or without a third-party product, Schneider Electric shall in no event be a party to any purchase order or other agreement between You and such distributor, reseller or partner and shall not assume or otherwise bear any liability thereunder.
11.5 The foregoing exclusions and limitations do not affect your statutory rights for those liabilities which by law cannot be limited or excluded by contract.
12.2 Schneider Electric will defend You, Your Affiliates and, as the case may be required under applicable law, Your respective officers, directors and employees, against any third-party claim that the Mobile Application infringes or misappropriates an Intellectual Property Right of a third-party (“IP Claim”), and will indemnify You, Your Affiliates and, as the case may be required under applicable law, Your respective officers, directors and employees, for any direct losses, damages, expenses, costs and amounts (including without limitation court costs and reasonable legal fees) incurred by or awarded against any of You, Your Affiliates and, as the case may be, Your respective officers, directors and employees as a result of such IP Claim by any final decision of a court of competent jurisdiction or agreed to by Schneider Electric in settlement. These obligations are given upon the condition that (i) You promptly notify Schneider Electric of the IP Claim in writing immediately upon the Your awareness of such IP Claim; (ii) You give Schneider Electric sole authority and control of the defense of such IP Claim; and (iii) You provide all information and assistance requested by Schneider Electric to handle the defense and settlement of such IP Claim. In the event of an IP Claim pursuant to this Section 15.2., Schneider Electric may, at its option and own expense, either (i) obtain for You and as the case may be applicable Your Affiliates, the right to continue using the Mobile Application; (ii) replace or modify the Mobile Application to make it non-infringing; or (iii) if subsections (i) and (ii) are not commercially reasonable as determined by Schneider Electric in its sole discretion, terminate the right for You to use the Mobile Application and refund You, on a pro-rated basis for the corresponding unused period of the Mobile Application, with any amount You pre-paid to Schneider Electric to acquire the right to access and use the Mobile Application. This Section 15.2. states Your sole and exclusive remedy against Schneider Electric and Schneider Electric’s sole liability to You, Your Affiliates and Your respective officers, directors and employees for any IP claim.
13. THIRD-PARTY WEBSITES AND CONTENTS
14. EXPORT CONTROL
You agree that You will comply with all applicable local (on both federal and state level, when applicable) and international laws and regulations, including but not limited to export control laws and regulations of the United States of America or other jurisdictions, that relate to Your use of the Mobile Application.
The export of products, software, technology or information may be subject to control or restriction by applicable laws or regulations on the control of export, notably the United States Export Administration Act and the regulations thereunder, and the European Union Regulation applicable to dual use products and technologies. You are solely responsible for determining the existence and application of any such law or regulation to any proposed export by You or Your representatives of the Mobile Application or any service based or otherwise implementing Your right to access and use the Mobile Application and for performing any declaration or obtaining any required authorisation in relation therewith. You agree not to export the Mobile Application or any service based or otherwise implementing Your right to access and use the Mobile Application from any country in violation of any applicable legal or regulatory obligations or restrictions on that export.
In the event the aforementioned legal or regulatory obligations or restrictions are violated by You or any of Your representatives in relation with the export of the Mobile Application or any service based or otherwise implementing Your right to access and use the Mobile Application, You shall indemnify and hold Schneider Electric, its Affiliates and each of their respective officers, directors, employees, licensors, contractors, successors and assigns harmless from any claims and compensate the same against any damages claimed by any third-party (including but not limited to governmental and/or international authorities and/or organizations) against Schneider Electric as the result of any such violation by You or Your representative(s).
16.3 Upon expiration or termination of the license right granted to You hereunder, You undertake to immediately discontinue the use of the Mobile Application and You must delete or expunge the Mobile Application from all computers, hard disks, servers, tablets, smart phones or other mobile devices onto which You downloaded it. You shall upon Schneider Electric’s request provide Schneider Electric with a written certification that You have carried out the required actions set out in this Section 19.3.
17.8 Words expressed in the singular include the plural and vice versa.
18. APPLICABLE LAW – ATTRIBUTION OF JURISDICTION
Schneider Electric Residential Controls UK Ltd
401 Southway Drive, Plymouth, England, PL6 6QT
Registered office address (UK) Schneider Electric, Stafford Park 5, Telford, England, TF3 3BL
Company number 00739180
Eberle Controls Gmbh