Privacy Policy

Wiser Home Privacy Notice

Schneider Electric is committed to protecting your privacy and personal information. Our Data Privacy Policy explains how and why we use your personal information and how you can exercise your privacy rights. This supplemental notice provides additional information about Wiser Home.

1. What is the scope of this privacy notice?

Wiser Home (“the service”) is a smart home system that allows configuration, control and automation of devices including heating, lighting, appliances, shutters, energy, safety and security. Where heating devices are used, the service learns the heating characteristics of your home and takes the weather into account to save you energy. It may also interconnect with third-party solution providers to provide additional features. We’re continually adding new features and services to improve your experience. We encourage you to let all home occupants know about the installation and operation of the service and to show them this Privacy Notice.

2. Who is in charge of data processing?

The processing of personal information is carried out by Schneider Electric Controls UK (“we”) as data controller.

3. What types of personal information do we process?

We process the following categories of personal information:
Categories of personal information Source Purposes for processing
Registration and contact information You To manage the account and to provide the service and support. For contract management and to communicate with you. This is to perform the contract with you, either as an individual user or as a legal person, in which case the contract performance is in our respective legitimate interest. For our business purposes. To understand and analyze the usage trends, to measure engagement, to improve the service and to develop new features and products. To ensure the security of products, services & digital content, the security of our activities and of others. This is based on our legitimate interest, provided that such processing shall not outweigh your rights and freedoms. We will also ask for your consent as required by laws, including regulations applicable to cookies and similar technologies.
Commands, settings, options, names given to devices and rooms
Interactions with customer service
IoT and Sensor Data, such as device statuses, energy production or use, and other variables, device identifiers, as well as event logs. Example: measuring room temperature and humidity, obtaining location to fine-tune heating to local weather conditions Sensors, smart home devices
Inferred and derived information, such as energy consumption and cost estimates, notifications, alerts Examples: estimate of energy savings thanks to Eco mode, sending an alert if a battery in a thermostat is running low Generated based on data you provided and IoT and Sensor Data
If you subscribe to the optional Insights+ service, we receive information about your tariff and energy use from your energy supplier, it is shared with us via geo. Optionally: your energy supplier, via Green Energy Options Limited (‘geo’)

4. How long do we keep your personal information?

We keep information as needed to perform the purposes described above, taking into consideration the need to provide the services, marketing requirements, security requirements, legal requirements and statute of limitations. To request deletion of your account, see Section 8.
  • Ultimate deletion of your information may be temporarily delayed to give you an opportunity to undo a mistake, to comply with legal requirements and statute of limitations.
  • For marketing purposes, we keep relevant customer information for three years after the end of our relationship or since the last interaction with us.
  • For active accounts historical data is kept for 10 years, after which is it deleted.

5. Who do we share personal information with and where is it processed?

Personal information will be processed by our affiliates and suppliers involved in the provision of the services and in the performance of the purposes described in Section 3. We take measures to ensure that personal information receives an adequate level of protection. We do not sell your personal information. [learn more] Our affiliates and suppliers provide services including hosting and maintenance, performance monitoring and security. As we are a global company, teams and suppliers may have global or multi-country roles, and they can be located anywhere in the world, in countries with different privacy standards than the country of our customers. We have internal policies applied by our affiliates and we conclude relevant contracts with our suppliers to ensure appropriate safeguards. Our group has adopted Binding Corporate Rules (BCR). In addition, we conclude Standard Contractual Clauses and rely on EU Commission’s adequacy decisions. To obtain more details and copies of safeguards put into place, you may contact We may also share your information, as necessary:
  • with competent authorities, based on a good faith belief that disclosure is necessary to respond to a judicial process, a valid official inquiry, or if otherwise required by law;
  • to defend our legal rights, or to protect the rights or safety of any person or entity;
  • as instructed by you, our customer or the user.
  • with third parties in the context of reorganization of operations.
If you authorize third parties to collect information from connected devices, to access information processed within the service, or to issue commands to connected devices (for instance using a third-party voice assistant), we will also share information with these third parties in order to perform your requests. We do not control these third parties or their privacy practices. You should review their privacy policies before engaging with them. If you wish to use the Insights+ service, we will share your address with Green Energy Options Limited (“geo”) to check eligibility of your smart meter. Subsequently, when you use Insights+, geo will provide us with information about your tariff and home energy consumption, which is necessary to operate the Insights+ service. You may refer to Section 7 below for information about how to exercise your choices and rights. If, in addition to Insights+, you use another application from geo, questions about this application should be directed to geo. Google Maps The service includes Google Maps features and content. Use of Google Maps features and content is subject to the current versions of (1) the Google Maps/Google Earth Additional Terms of Service at and (2) Google Privacy Policy at . In addition, Google publishes information about its use of information at Google Maps features are used:
  • To validate the address you enter
Google Analytics The service includes Google Analytics, a Google service which provides us with information about how you use the mobile and the web applications. Google publishes information about its use of information at Google Analytics features are used to understand the various software and devices of our customers, and how often functionalities are used, so that we can focus development and support.

6. How do we secure personal information?

We follow generally accepted industry standards to personal information and we maintain appropriate administrative, technical and physical safeguards to protect it against accidental or unlawful destruction, accidental loss and unauthorized alteration. However, no method of transmission over the internet or of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

7. How to exercise your choices and rights about your personal information?

To exercise the data protection rights granted under applicable data protection law, such as the rights to be informed, to access, to rectify, to withdraw consent, to request erasure or restriction, the right to object and data portability, you may:
  • access and edit your personal information and exercise your choices using the application, notably you rename rooms and devices by accessing them and clicking on ‘Settings’, and you can change your password and home address through ‘My Account’ in the ‘Settings’ Menu.
  • remove a device from your setup; information linked with this device will be deleted.
  • request deletion of your account, using the application; we will also delete information associated with your setup, including energy usage history.
  • make a request at the contact details available within the application or at To ensure the security of your personal information, we may ask you to provide other details to verify your identity.
  • For those using the Insights+ service, you can reset the Trio IHD device using the ‘advanced settings’ menu to delete any data that is on the IHD itself. As above requesting deletion of the account will delete Insights+ data held by Schneider Electric Controls UK Ltd and Green Energy Options Ltd (geo).
Additional information and advice to protect your information are available in the FAQ. You can find the FAQ in the application and at If you choose to combine the service with those provided by third parties, you can exercise your rights by contacting them. For any suggestion, question and request, you may contact us and we will be happy to assist you. You may address questions or comments about our privacy practices or this privacy notice to the Group Data Protection Officer (Group DPO): If you believe that we have processed your personal information in violation of applicable law, you may file a complaint with the Group DPO at the contact details above or with a supervisory authority. This privacy notice may change from time to time. We will provide information about material changes. Last updated: October 2021